Recover a Forgotten Username or Password
What do you need to recover?               
  • Please enter your username. If you do not remember your user name, please call 877-423-1330 for assistance.
  • If your information matches what we have on file, we will send a temporary password to the email address we have on file for you. If the email address is shared among family members, please be aware any of these people may view the information.
  • If you do not receive an email from us within 3 minutes, it is possible that our email is being sent to your home, work, or another email address you are not currently accessing. Otherwise, your email address on file with us may no longer be valid.
  • This communication session between your browser and our server is encrypted for security.
  • Call us at 877-423-1330 during working hours for assistance.
  • When you receive the temporary password, please log into the site and change your password to one of your choosing by clicking the User Options button located on the green bar on the left side of the screen.
  • Please enter your cell phone number or email address. If you do not remember your information, please call 877-423-1330 for assistance.
  • If your information matches what we have on file, we will send your username to the email address or text the cell phone number we have on file for you. If the email address is shared among family members, please contact our call center for assistance.
  • This communication session between your browser and our server is encrypted for security.
  • Call us at 877-423-1330 during working hours for assistance.